New Year, New Trends


Brian Henderson, President

It’s remarkable how fast technology has advanced over the years and how it has transformed our daily lives, both personally and professionally. With a new year right around the corner, the time has come to look into the newest trends for 2018 in the technology and communications industry. Following are the top trends to look out for:

Affordable Services

Over time, as they are used more commonly in the workplace, unified communications services and products become more affordable for businesses. Increased production, varieties and competition have also led to lower prices for these products and services.

Mainstream AI

Speaking of affordable, artificial intelligence (i.e., Alexa, Siri and automated customer service and marketing) is becoming more commonplace and therefore more affordable. Businesses are beginning to see benefits from its analytics, customer service and marketing capabilities, as it allows for a faster and smarter way to complete tasks.

Cloud Dependence

With employees being able to work remotely more often and easily, businesses are looking to methods for enhanced accessibility, communication and collaboration. The cloud offers businesses an easy way to empower employees to work remotely and securely on any device from any location. Using the cloud for these purposes, as well as for storage and backup, has caused this technology trend to grow in popularity.

Over 90 percent of organizations are using some form of cloud technology (CIO).

Roughly 47 percent of companies have moved their messaging and communications platforms into the cloud (IDG Enterprise).

Video Streaming

Also embracing businesses with remote employees, video streaming has taken off to new levels. In past years, video conferencing has been difficult and unreliable. However, with continued improvements, businesses can more feasibly rely on video conferencing for internal meetings with remote employees and for client meetings outside of the office.


We’ve all heard of (and probably converted to) 4G technology. But with consumers continuously expecting higher speeds and more connectivity, mobile providers are beginning to play with 5G technology. This new update may not be ready and seamless for a while, but it is on its way and is yet another trend to look out for in 2018.

Ready to update your technology and communications services and products to prepare for what 2018 has to offer?

Contact us for a free consultation. We’ve been in the industry for 20+ years, and we’ve been able to design and implement more than 2,000 solutions for our clients. With help from our experts, your allies, you can take on the New Year with these new trends.

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