Business Continuity Series #3 – UCaaS


Brian Henderson, President


The next focus in continuation of our business continuity series is Unified Communications as a Service (UCaaS). The previous blog detailed how these updates in technology services are very secure and often times essential as a disaster recovery plan. In case you missed it, read it here »

As briefly mentioned in our series introduction, UCaaS entails many devices that allow businesses to run efficiently and offer more freedom. The following are a few technology services that allow business to best develop disaster recovery plans to continue running smoothly and best serve customers and clients in office and/or remotely.


Hosted VoIP

Empowering employees to work efficiently and productively anywhere, Hosted VoIP permits a seamless transfer between inbound and outbound calls between locations without the caller ever noticing the difference. In the past, traditional phone systems where the system was on the premises made it difficult to allow employees to appear as though they were in office when they were working remotely. Hosted VoIP, on the other hand, is managed by the cloud, so calls from hotel rooms, conference rooms, different states, etc. all appear to be coming from the office. Geography no longer matters. All you need is the IP address and the calls will route appropriately.


Updated Phone Functions

These new features and functions answer questions of how to let the employees answer the phones without the clunky forwarding process. There is now flexibility to call from wherever your employees need to be. CFNA and CFA are two great examples:

CFNA – Call Forward Not AvailableThis phone feature of hosted phone services wakes up the phone to share any issues, routing any calls to mobile phones. This way, even when the phone system goes down, you never miss a call.

CFA – Call Forward Always – When you have employees that travel often or are away from their office phone for most of the day, CFA is a great assistant. Every call to the office line immediately redirects to the employee’s mobile device. When other features such as find me and/or follow me are installed, businesses can provide a list of numbers to redirect to in case no one answers the line dialed. And the beauty of it all – everything happens within milliseconds, so the caller never notices the transitions.


Instant Messaging

Instant messaging features allow for quick response times and real-time collaboration between employees. Instead of keeping up with email chains and fighting with “Reply,” “Reply All” or “Forward,” employees can quickly and easily discuss action items and increase the efficiency of inbound messaging.


Video and Web Conferencing

Meetings with clients and/or employees have become much easier and efficient with video and web conferencing, as there is no longer an issue of trying to find time between other calls and meetings. With these updated technology services, all that is necessary is finding a time that everyone can log in to a call or video presentation from wherever he/she is working. Collaboration is complemented with these services because presentations and documents can be shared during a conference call just by logging into a website. Meeting attendees can watch on their individual screens as the call administrator clicks through presentation slides. The only word of advice for video conferencing is to be sure employees on screen are aware of their backgrounds and surroundings.


As you can see, it’s not just feasible to work remotely; it’s beneficial to so many in the office in countless ways. Whether your company needs a plan in place in case of disasters and situations that will inhibit employees from coming into the office, or your company simply desires a way to increase productivity and be more available and responsive to customers, clients and coworkers, UCaaS is an essential assistant to the workplace. Discover more of our UCaaS services »

Contact us for more information on our unified communications services. As your ally in the technology and communications industry, we’re ready to help your company stay on the leading edge of technology and stay prepared for any situation.


Watch for our next post as we go in depth on BYOD (Bring Your Own Device).

UPDATE: You can read the next blog in the series here »